Project Management

Tailored project assistance according to our customer’s requirement, from managing of whole project timeline, project coordination works with other vendors for new setup/installation site, relocation of office premise and IT technology consultancy works and system implementation & follow-up.

We help clients develop IT strategies that are tightly aligned to business goals and corporate priorities and to design organization and governance approaches to deliver the highest value.

Based on our business experience and industry benchmark, we help defined both what the objectives and criteria for an IT strategy should be, but also what supporting enablers like processes, organization, and governance should look like.

IT Strategy

Our consultants bring a deep understanding of the client’s industry, technology trends, and business needs to help develop an IT strategy that will support and enable the broader business goals. These strategies draw heavily on our experience in helping clients redesign IT functions such as application development, infrastructure, sourcing, or lean IT, and on our knowledge of business strategy and sector dynamics.

IT Organization
Successfully implementing an IT strategy requires an organization and governance model tailored to the IT strategy. We help support IT strategy execution by designing the right models, decision-making processes, incentives and metrics.

 

Marketing & Sales (Sales & Channel Management)

Helping clients completely transform their go-to-market model and sales organization by boosting growth, reducing costs, and building best-in-class capabilities.

Our approach extends from quick targeted interventions that unlock value (e.g., improving a client’s key-account management program) to more holistic sales transformations focused on architecture, execution, and skill-building opportunities across the client’s entire go-to-market model:

  • Optimize return on sales investments
    Cutting sales costs without losing revenue is both art and science. Our collaborative approach helps companies gain transparency on the performance of their route-to-market mix while identifying potential improvement areas and concrete ways to achieve them, such as creating lean back-office sales operations.
  • Find and capture pockets of “granular growth”
    Nearly every company with a dispersed customer base and a large number of sales transactions has considerable opportunity for organic growth if it looks at the right level of granularity. We help companies take a fine-grained view by geography, industry segment, and offerings to find the hidden pockets of growth—including often overlooked small and medium-sized business segments—and then tailor the strategies and approaches needed to capture them.
  • Align sales channels in a multi-channel environment
    Customers are increasingly moving across all channels to get what they want. Some of them demand increased services for certain transactions while others prefer low-touch, 24/7 interactions. We help companies form effective selling strategies in all channels from key-account management to digital sales to indirect channel partners. Clients base these strategies on precise assessments of channel performance, channel economics, and customer preferences.
  • Building the high-performing sales force
    Today’s big company sales organizations often consist of thousands of people spread across vast geographies. To boost the effectiveness of these far-flung organizations, we help build necessary skills in the organization by providing innovative, hands-on programs that include performance dialogues, train-the-trainer capability building, and a “field and forum” approach for sales managers that combines classroom and on-the-job learning. This component is critical in achieving sustained improvement.

Multi-channel Contact Management Application

In today’s business environment, you simply cannot relied on one single platform to reach out to your prospective clients. Businesses uses multiple channels from voice, email, fax, SMS, chat, other social media to reach out. Our specialization in providing a complete solution both with in-premise or cloud based application in meeting business challenging landscape.

In additional, we provided special packages to tailor for Inbound only or Outbound only call center environment.

Customer Relationship Management (CRM) integration and customized application accordingly to individual requirement.